Privacy Policy

Effective Date: [15 August 2025]

Heyfeeels.com (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Data: name, title, date of birth, gender.
  • Contact Data: billing address, delivery address, email address, phone number.
  • Order Data: details of purchases, order history, payment details (processed securely by third-party payment providers – we do not store full payment card information).
  • Technical Data: IP address, browser type, device type, operating system, time zone, and cookies.
  • Usage Data: how you interact with our website, products, and services.
  • Marketing Preferences: your choices for receiving marketing from us.

2. How We Collect Your Information

We collect personal data when you:

  • Place an order on our website.
  • Create an account.
  • Subscribe to our newsletter.
  • Contact us via email or live chat.
  • Interact with our social media pages.
  • Browse our website (cookies and analytics).

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and deliver your orders.
  • To manage your account.
  • To communicate with you regarding your purchases.
  • To send you promotional offers and newsletters (if you have opted in).
  • To improve our website, services, and product offerings.
  • To comply with legal obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract necessity: to fulfill your orders and provide services.
  • Consent: for marketing communications.
  • Legitimate interest: to improve our services and prevent fraud.
  • Legal obligation: to comply with applicable laws and regulations.

5. Data Sharing

We may share your data with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • IT service providers and website hosting companies
  • Marketing and advertising platforms (if you have consented)

We will never sell your personal information to third parties.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards such as the EU Standard Contractual Clauses.

7. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights (Under GDPR)

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict processing of your data.
  • Object to processing for marketing purposes.
  • Request transfer of your data to another service provider.

To exercise your rights, contact hello@heyfeeels.com.

9. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences in your browser settings.

10. Data Security

We implement technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Email: hello@heyfeeels.com
Website: https://heyfeeels.com

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