Thank you for shopping at heyfeeels.com. We want you to be fully satisfied with your purchase. This Return & Refund Policy explains when and how you can return products, and under which circumstances refunds or replacements are provided.
1. General Return Conditions
- Items must be returned in original packaging.
- Returns must be initiated within 30 calendar days from the date you received your order.
- Please contact our support team at hello@heyfeeels.com before sending any item back.
- Items sent back without prior authorisation may not be accepted.
2. How to Start a Return
To initiate a return, contact us at hello@heyfeeels.com with:
- Your full name
- Order number
- Description of the reason for return
- Photos to help us understand the issue/complaint (if applicable)
We will respond within 24 hours and provide you with return instructions.
3. Return Shipping Costs
- For non-defective returns (change of mind, wrong size, etc.), the customer is responsible for the return shipping cost.
- For approved defective or incorrect products, we will cover the return shipping cost.
4. Defective, Damaged, or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos or videos of the issue
- Once approved, we will arrange a free replacement to be shipped.
5. Refunds
- Refunds will be processed to your original payment method within 14 business days after we receive and inspect your returned item.
- In the case of defective or incorrect items, refunds may be issued immediately upon verification.
- Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
- Exchanges are subject to product availability.
7. Contact
For any questions about our Return & Refund Policy, please contact us at:
Email: hello@heyfeeels.com
Website: https://heyfeeels.com
