Shipping Policy

Effective Date: 15 August 2025

Thank you for shopping at Heyfeeels.com. This Shipping Policy applies to all purchases made through our website and outlines our shipping terms for both U.S. and international customers.

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1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or U.S. public holidays will be processed the next business day.
• If we experience a high volume of orders, processing times may be slightly delayed.

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2. Shipping Rates & Delivery Estimates

Delivery times are estimates and may vary due to customs, local carrier delays, or unforeseen circumstances.

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3. Shipping Carriers

We use trusted carriers including:

• USA: USPS, UPS, FedEx
• International: DHL Express, UPS Worldwide, FedEx International

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4. Tracking Information

Once your order has shipped, you will receive an email containing a tracking number. Please allow up to 24 hours for the tracking link to update.

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5. Lost or Damaged Shipments

• If your package is lost during transit, please contact us at hello@heyfeeels.com. We will work with the carrier to locate your package or send a replacement.
• If your order arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging.

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6. Incorrect Address Policy

Please ensure your shipping address is correct at checkout.
If a package is returned to us due to an incorrect or incomplete address, additional shipping costs will be charged to resend the order.

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7. Pre-Orders & Customized Products

• Customized products (e.g., personalized bracelets) are non-refundable and may require extended production and shipping times.
• If your order contains both customized and ready-to-ship products, they will be shipped together unless otherwise arranged.

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8. Contact Us

If you have any shipping-related questions, please contact us:

Email: hello@heyfeeels.com
Website: https://heyfeeels.com