Terms and Conditions

Terms & Conditions

Effective Date: 15 August 2025

Welcome to heyfeeels.com ("we", "our", "us"). These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using our site, you agree to these terms in full. Please read them carefully.

1. Company Information

Boldwave E-commerce LLC
15442 Ventura Blvd.
Ste 201-1782, Sherman Oaks
California, 91403
Email: hello@heyfeeels.com
Phone: +13022192883
Website: https://heyfeeels.com

2. Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to make purchases on our website.

3. Products

  • All descriptions, images, and specifications are for informational purposes only.
  • We make every effort to ensure accuracy but cannot guarantee that product colours and details will be perfectly represented on your device.
  • Certain products may be personalised or customised and will be clearly marked as such.

4. Orders & Payment

  • All orders are subject to acceptance and availability.
  • Payment must be made in full at the time of ordering via our accepted payment methods.
  • We reserve the right to refuse or cancel any order due to suspected fraud, stock errors, or incorrect pricing.

5. Shipping & Delivery

  • We aim to dispatch orders within the indicated time frame on the product page.
  • Delivery times are estimates and may vary due to factors beyond our control.
  • We are not liable for delays caused by shipping carriers or customs clearance.

6. Customs & Import Duties

You may be responsible for customs duties and import taxes. These costs are not included in the product price or shipping fees.

7. Right of Withdrawal 

  • Customers have a 14-day withdrawal period for most products.
  • Exception: Customised or personalised products (e.g., engraved, NFC-linked, or made-to-order items) are excluded from the right of withdrawal, unless the product is defective or incorrectly supplied.

8. Returns & Refunds

Customised/Personalised Products

  • No returns or refunds once production has started, unless the item is defective or incorrect.

Non-Personalised Products

  • Returns accepted within 14 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.

Defective or Incorrect Products

  • Contact us within 7 days of delivery with your order number and photos.
  • We will provide a replacement or refund at no extra cost.

Return Shipping Costs

  • Non-defective returns: paid by the customer.
  • Defective/incorrect products: paid by us (prepaid label provided).

Refunds will be processed to your original payment method within 14 business days after we receive and inspect the returned product.

9. Warranties

  • We warrant that our products will be free from manufacturing defects for 12 months from the date of delivery.
  • This warranty does not cover normal wear and tear, misuse, or accidental damage.

10. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim related to your purchase will not exceed the amount you paid for the product.

11. Intellectual Property

  • All content on heyfeeels.com (including text, images, designs, logos, and code) is our intellectual property and may not be used without written permission.

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts of Netherlands.

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